We are committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
The personal data we collect and process
When you use the Ilkley Literature Festival website
What are cookies?
Cookies are small anonymous text files that are placed on your computer by websites that you visit. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your user experience.
Cookies can be categorised according to the purpose they serve. Some cookies are strictly necessary, others are used to provide personalised functionality or to monitor the performance of the website.
We are committed to only using cookies that are either essential (i.e. they are required to make something work) or that help us to make your experience of using the website better. Cookies are not used to store any personal data.
You can manage the cookies stored on your computer or turn them off completely through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using parts of our site which require a login.
We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.
Our website may contain links to external websites managed and maintained by external companies. We cannot take any responsibility for content or privacy practices within these sites.
When you buy something from Ilkley Literature Festival
We collect your name and contact details when you buy tickets or other products on our website or over the phone. We maintain a record of your transaction history, but we never store your card number (although we may keep a note of the last four digits to help us identify transactions).
When you give us information
We keep your details when you sign up to receive marketing communications from us. If you inform us of an accessibility issue you may have we will note this in your customer record in order to help us provide you with the best possible experience when attending events.
When we send you email
We keep a record of the emails we send you, and we may track whether you receive or open them (if your email software provides this information). If you click on a link in an email, we will log this. We may then track any subsequent actions online, such as buying a ticket.
How we hold your personal information
Your personal data may be held and processed on Ilkley Literature Festival systems or systems managed by suppliers on behalf of Ilkley Literature Festival. We maintain a customer relationship management (CRM) system to hold contact details and a record of your interactions with Ilkley Literature Festival such as ticket purchases, donations, memberships, queries, complaints and attendance at special events. Where possible we aim to keep a single record for each customer.
Your data is always held securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job. Certain data, for example some sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
What we use your personal information for
We use your personal information (including your name, contact details and transaction history) to fulfil your orders, provide customer service and for analysis. We may share your personal information with other organisations for these purposes. We require that such organisations meet our standards for handling data, and that it is only used for the agreed purpose.
We use some of the information we collect about you, such as the record of the events you have attended, what you’ve told us you’re interested in, to tailor the marketing and fundraising communications we send to you (if you have opted in). We will not share your personal information with third party organisations for similar purposes unless you have given your permission for us to do so.
Opting into and out of marketing and fundraising communications
When you register for a user account on our website you can choose whether you would like to receive marketing and fundraising communications from Ilkley Literature Festival by email or post. Once you have a user account, you can manage your preferences each time you make a purchase from the website by selecting the ‘Change Your Details’ option prior to checkout. We will not contact you for marketing and fundraising purposes unless one of these boxes is ticked. We will include opt-out instructions in any marketing or fundraising communications you receive from us.
If you select either the Email or Post option under ‘we would like share your information with other arts and cultural organisations with whom we work, or think may interest you’, we will tell relevant companies that you would like to hear from them. This means that we will give them your name and contact details and they may contact you for marketing purposes. We will not share sensitive information or your payment details.
To opt in or out of marketing or other communications from another company, please get in touch with them directly. They should always provide instructions for opting out in any marketing or other communications you receive. If you need help, please contact us.
If you have opted out of marketing communications, we may still get in touch with you. For example, we may email you to give you important information about the events you’ve booked or to tell you about any changes.
You may be included in our audience research even if you have opted out of marketing communications.
Ilkley Literature Festival is a charity, and we actively raise money towards a broad range of projects and ongoing work. We keep a record in our database of your donations to Ilkley Literature Festival, including memberships.
From time to time we may analyse our database to find people who we think might be able to support us based on factors such as previous contributions, transaction history and demographics. We may note other relevant information about you in our database. This could be information that you have given us yourself, information from publicly available sources, or information shared by other organisations with your consent.
Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities, or when you apply for a job. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.
Policy updates and questions
If you have any questions about this policy, please contact us, email: firstname.lastname@example.org tel: 01943 601210